FREQUENTLY ASKED QUESTIONS

Where are you located?

Penang, Malaysia.

How do I make an order or enquiry on custom cake?

Here’s a cake quote form for you fill in! We will follow up with you within 24 hours.

How long in advanced should I make an order for custom cake?

Slots are given on a first come first served basis, so the sooner the better! We recommend you to confirm your order at least two weeks ahead. For last minute orders, please contact us through Facebook.

 

Do you accept PayPal?

Yes, you can pay with PayPal through Billplz at checkout. 

 

Can I cancel my order?

If you wish to cancel your order after it has been confirmed, please let us know as soon as possible. You may cancel your order up until 4 days before due date, any cancellations after that will only be entitled to a 50% refund. Refund is unavailable if cake is not collected on the day of collection. Please double check your order before proceeding to payment.

 

Can I make changes to my order?

Of course, but only until 3 days before the due date. Just send us an email regarding your preferred changes.

 

Can I change the colours of the entremet/cake?

Yes! We’d love to help. Just tell us your preferred colour(s) in the Additional Information section when you checkout.

 

Do you make tiered cakes?

We sure do! The sizes we offer are 4″ & 6″ and 6″ & 8″. If you would like the one tier design on our website on a two-tier cake, contact us with the name of the cake. For three-tier cakes or other sizes, we’re just an email away!

 

Do you provide delivery?

Yes, additional charges apply according to location. Check delivery charges here. Delivery is only available in Penang.

 

Do you accept credit card payment?

No, we only have internet banking on our website for now.

 

Do you have gluten-free cakes?

Unfortunately, we do not make them at the moment.

 

I am allergy to nuts/other ingredients.

Please let us know if you have any allergies when confirming your order. However, we do not guarantee the cake is free from any traces of nut nor all cakes are allergy-friendly.

How do I handle the cake upon collecting?

Make sure your car is well air-conditioned and the cake box is placed flatly on the floor of your car/car seat, or the best way – bring a friend along to help you hold it while you drive (it’s the least nerve-wrecking method!). Avoid direct sunlight on the cake and never place it in the boot or on the backseat. Once the cake is sent out, the risk and damage is entirely at your own responsibility.

 

Does the cake need refrigeration?

CAKES | They are fine to stay in a cold air-con room for 2-3 hours. Any longer than that, off to the refrigerator it goes! Bring the cake to room temperature before serving.

ENTREMET | Best served chilled, therefore it is best not to leave entremet out for more than 20 minutes.

CUPCAKES | It is fine to leave cupcakes out on the counter for up to 2 days, as long as they are well-covered and away from humidity.

 

* If your design includes fondant topper, we recommend you to take out the fondant topper and leave it at room temperature (away from heat and humidity so it doesn’t soften in the refrigerator) before you chill the cake.

 

Just remember, cakes and heat are not friends! 😉​